Troubleshooting

I can't see the dashboard after signing in#

You're probably not in an organization yet, or none is selected. Mandali shows the setup screen: pick the organization you were invited to, or create one. If you expected an invitation, ask your admin to check the address it was sent to.

A button I need is missing#

Buttons only appear for roles that can use them. For example, only treasurers and admins see Close on a season. Check your role in Members and ask an admin to change it if needed. See Roles & permissions.

"Another season is already active"#

Only one season can be active. A treasurer or admin needs to close the current season before another one is activated or reopened.

"This season is closed. Reopen it to make changes"#

Closed seasons are read-only. A treasurer or admin can reopen it from Seasons, with a reason.

I can't change the currency#

The currency is locked once any meal slot or ticket type exists, to keep prices consistent. Send a support ticket if it was set incorrectly.

I'm looking at the wrong season#

Use the season picker at the top of the dashboard to switch. Viewing a season doesn't change which one is active.

I didn't receive an invitation email#

Check your spam folder, then ask the admin to revoke and resend the invitation from Members → Invitations, checking the spelling of your address.

Still stuck?#

Ask your organization's admin first. They can see the audit log and member list, which explain most problems.